RETURN POLICY
What is your return policy?
In the event you receive a damaged product, inform us within 10 days of delivery and we will replace it for you, free of cost. Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards and original accessories in the manufacturer packaging, for a successful return pick-up. We may contact you to ascertain the damage or defect in the product, prior to issuing the free replacement.
What is the refund policy for the returned item?
We endeavour to process your refunds within 7 days to 10 business days from the date the returned product clears the Quality Check at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Lifelong. Lifelong may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles Lifelong to a claim against you.
How does refund work on based on the different modes of payment?
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 to 10 business days after the products clear the Quality Check process.
How do I return/exchange my order?
If you need to return or exchange an item, reach out to our customer care team. Call them on +91 9711558877 or +91 9667499699 or send them an email at customercare@lifelong.com. Share your order details with them and they will do the needful.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. For refund, in case you have purchased any product during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.