SHIPPING FAQ

Is your shipping impacted due to COVID?

Yes, we have resumed deliveries as per the guidelines provided by the Government of India. Considering the extensive restrictions in effect, deliveries to certain pin codes may be restricted or delayed.

How do I check which locations you are delivering to?

Please enter your pin-code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

Why my pin code is excluded even when there are no restrictions on deliveries by government under COVID?

Some pin codes are excluded as our delivery partners do not operate in these locations.

What Are Your Delivery Times?

Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

How Long Would It Take For Me To Receive My Order

Users can check Estimated delivery time to their location at the product page.

How Is The Delivery Time Calculated?

Estimated delivery time depends on the following factors:
1. Product(s) selected
2. The destination pin-code e.g. 110014 to which you want the order to be shipped to
3. Seller's location

Delivery time is calculated basis historical data of delivery timelines for orders originating from the entered pin-code. Delivery timelines might vary in a few cases depending on the above mentioned factors. Please note that Lifelong Online is not liable for any shipping delays. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Do You Offer Free Shipping?

Yes, we do. All orders of Rs. 500 and above enjoy free delivery, while a nominal delivery charge of Rs. 50 is applied on orders below.

Why Is Cash-On-Delivery Not Offered For My Location?

Currently cash on delivery is not available as a mode of payment. All payments are either through credit/debit cards or through bank transfers.

Is It Necessary For Me To Provide Identification When I Receive The Package?

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

What Should I Do When I Receive My Delivery?

All Lifelong packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days. If you find that the product in the box is tampered or missing when you open the package, please contact Lifelong Online Customer Service at 1800 103 6286 within 24 hours of receiving the shipment.

Are In-Transit Products Insured?

All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Lifelong Online Customer Service.

Can I Modify My Delivery Address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

What Can I Do If The Package Was Delivered To The Wrong Person?

Please contact our delivery partners or Lifelong Online customer service to get help on such issues.

Who Is Your Delivery Partner?

We partner with Blue Dart, fedex , Delhivery, Ekart , Xpress Bees & Ecom Express for deliveries in India.