Cancellation Policy

Scope and Purpose

This policy applies only to purchases made on our official website for direct to consumer sales of our products. It sets out the conditions under which customers may cancel orders, return or exchange products, and receive refunds or replacements.

Order Cancellation

Cancellation Before Dispatch – You may cancel your order before it is dispatched. If the product has not yet been shipped (usually within 1 hour of order placement), we will cancel the order and refund the full amount.

Cancellation After Dispatch – Once an order has been invoiced or shipped, we will not be able to accommodate cancellation requests. At this stage, the order is considered confirmed and in process for delivery. As a result, any amount paid at the time of placing the order will not be refundable. If you refuse a shipment or delivery or want to cancel after shipping, you may be liable for any two-way shipping costs.

Out of Stock Situations – If a product becomes unavailable after you place an order, we will notify you and issue a full refund.

Returns, Replacements and Exchanges

We accept returns and replacements only when the product is damaged, defective or significantly different from the item ordered. We do not accept returns for buyer’s remorse or change of mind.

Eligible Cases

You may request a return or replacement within the return window of 7 days in the following situations:

Damaged Shipment or Box – If the shipment arrives tampered or the box is damaged, please refuse delivery or report the issue within 24 hours. We will arrange a replacement or refund.

Wrong Product Delivered – If you receive a product different from what you ordered, you must provide unboxing photographs or videos. We will arrange a replacement or refund.

Defective Product / Non Functional – If the product is defective or not working upon first use, contact us immediately. Our service team will assess the issue. If it cannot be repaired, it will be replaced.

Product Out of Stock – If the defective item cannot be replaced due to being out of stock, we will issue a refund.

Missing Components or Accessories – If components or accessories are missing from the package, notify us and provide proof so we can supply the missing parts or replace the product.

Non Eligible Cases

Returns or replacements are not accepted in the following situations: Change of Mind or no longer needing the product.

Used or Installed Products – Products that have been used or installed cannot be returned unless defective.

Cosmetic Damage to Packaging – Minor dents or scratches on the box that do not affect product performance.

Outside Return Window – Requests made after the return period has lapsed.

Onsite Repair Available – If the issue can be resolved through an authorized technician, return is not accepted.

Verification and Onsite Service

Customers must provide clear photographs or videos of the product’s damage or defect. We may send an authorized technician to attempt repair before approving a return or replacement. If the product is repairable, the technician will fix it. If repair is not possible, a replacement or refund will be arranged.

Return Process

Initiating the Request – Contact our customer care team via email or phone within the return window. Provide your order number and describe the issue. Attach photos or videos for quick validation.

Customer Care Review – Our team will review your request and may contact you within 48 working hours to troubleshoot or arrange a technician visit.

Onsite Verification – If required, an authorized technician will visit within 48 working hours to inspect the product. The technician will determine whether the product can be repaired.

Approval – If the issue cannot be rectified, the technician will issue a written confirmation. We will then initiate a replacement or refund.

Pick Up – Once the return is approved, we will arrange to pick up the product. Customers must return items with all original packaging, accessories, manuals, barcodes, tags/labels, invoices, etc.

Refunds

Refund Trigger – Refunds are processed when an order is canceled before dispatch, when a defective or wrong product cannot be replaced, or when a product is out of stock.

Mode of Refund – Refunds are credited to the original payment method used for the purchase.

Processing Time – We initiate refunds within 48 hours of approval. Depending on your bank or payment gateway, the refund may take 3 to 7 working days to appear in your account.

Charges – No fees are deducted for returns due to our error or product defects. If the customer refuses delivery without cause or provides an incorrect address, two way shipping charges may be deducted.

Conditions and Responsibilities

Unboxing Proof – Customers are encouraged to record unboxing videos or photographs when first opening the package. This evidence may be required if there is an issue.

Original Condition – Returns must be unused and in original condition with all essentials (packaging, tags/ labels, manuals, warranty cards, accessories, etc.).

Time Bound Reporting – Damage or missing items must be reported within 24 hours of delivery, and all complaints must be raised within 2 days of receipt.

Service Under Warranty – Some issues may be resolved under the product’s warranty rather than through returns. Where applicable, we will direct customers to warranty service.

Customer Support

For any queries or to initiate a cancellation, return or refund:
Email: customercare@lifelongonline.com
Phone: 9711558877 / 9667499699
Hours: 8:00 a.m. – 8:00 p.m.