Return & Refund Policy
1. Returns & Exchanges
We do not accept returns or exchanges once the product has been delivered.
All sales are final.
However, if you receive a damaged, defective, or incorrect product, you can request a replacement within 7 days of delivery.
To be eligible:
• You must share an unboxing video showing:
• The sealed package being opened
• The product and any visible issue clearly
Contact us immediately:
• Email: customercare@lifelongonline.com
• WhatsApp: +91-9711558877
We will review your request and respond within 3 business days.
2. Replacement Policy
You can request a replacement if:
• The product is damaged, defective, or non-functional
• The issue is reported within 7 days of delivery
• The product is unused and in its original condition
Replacements will not be accepted if:
• More than 7 days have passed since delivery
• The product has been used or is not in original condition
• You are dissatisfied with the appearance or sound of a fully functional product
• Physical damage is reported after 7 days
Replacement Process:
• Contact us via Email or WhatsApp
• Share your Order ID and unboxing video showing the issue
• A pickup will be arranged within 7 business days
• Ensure the product and all accessories are securely packed
After inspection:
• If the defect is confirmed – a replacement will be issued
• If no issue is found – the same product will be returned
Note: If replacement is not possible due to stock or operational issues, a refund will be issued.
3. Refund Policy
Refunds are applicable only when:
• A replacement is not possible
• The product is unused, in original condition, and the issue is verified
To request a refund:
• Contact us via Email or WhatsApp
• Share:
• Your Order ID
• The unboxing video and clear images of the issue
We will respond within 3 business days after reviewing your request.
Note: Refunds will not be issued for used products or cases without proper evidence.